Hope begins in the dark, the stubborn hope that if you just show up and try to do the right thing, the dawn will come.” ~Anne Lamott
So I disappeared for awhile. My computer died hardcore, life was crazy around the holidays, and then… well, I just wasn’t feeling it. Although, I had to crawl out of my hermit hole tonight and write an inauguration post. They would take away my writers card if I didn’t.
Congratulations, President Obama. Enjoy the parade, the concerts, and the balls. You deserve them. There was a lot of hard work put into the campaign and transition, and you have a shit ton more to do. I sincerely hope that you enjoy the day. That way you can get the fuck to work and help us out of this gods-forsaken mess.
For the rest of you, I have some inauguration trivia:
The first Inaugural Ball was held for James Madison.
The parade for Woodrow Wilson was the first to include women.
Harry Truman’s inauguration was the first televised.
Robert Frost was the first poet involved in an inauguration.
Lyndon Johnson is the only president sworn in by a woman.
Theodore Roosevelt’s 1901 inauguration was the only one that didn’t use a bible during the oath.
Until next time, I’m still clinging to hope.
autumn
Nowadays, it is all in who you talk to. A couple of weeks ago, we went to WalMart on our weekly quest for groceries and other odd things. While we were there, we approached a CSA and asked where, in the store, would she suggest we look for ice melt. “They don’t send it here. They tell us it doesn’t get that cold here,” says the blue be-smocked lady.
Last night, the weekly quest led us through the outdoor/sporting goods department and there was a palette of …. ice melt. Bags stacked as high as me (which is not tall if you are a person but really tall if you are a pile of ice melt).
Over the summer, my sister called, different store, same chain, and asked if they had a specific Playskool playhouse that came with a slide. Through her attempts to find this specific playhouse, she had acquired its exact title and gave that to the CSA on the phone, who found one in the system then put Sis on hold to “go make sure it really was there.” She came back, said “I can’t put a hold on it but if you come in this afternoon we should still have one. I’ll set it aside and when you come in, ask for Melissa.” We went in, we asked for Melissa, Melissa was no where to be found. Nor was the playhouse. Nor was anyone in the toy department who might know where to find one or how to order one. “Go online,” was all the cashier in the garden department could offer.
I get not having authorization to do things but some CSAs or CSRs or GSAs or whatever their corporate title is simply don’t want to. It really does depend on who you talk to what kind of customer service you are going to get. Phone reps especially. You call a company once, ask if something can be done and “no way, no how, not gonna happen.” You call back the next day, ask the same question of someone else and you get, “Hmmm, I don’t know. Let me find out for you. Do you mind holding?” (Insert crappy hold music here) “Actually, it looks like, based on the fact that you have been a customer with our company for five years, you are entitled to….” Bingo, an affirmative answer to your question just because you talked to Susie today instead of Jim. Watch out for Jim. He might come into work tomorrow and start picking co-workers off with a high-powered sniper rifle.
Once upon a time, the adage was “the customer is always right.” Now, it’s “the customer is right if it doesn’t require me to do any extra work. Otherwise the customer is wrong, wrong, wrong, WRONG!”
I guess that’s really it for this installment. I could go on for days offering examples of poor customer service but instead I think I’m going to find me a high-powered sniper rifle and go pick off a few CSRs.
